Terms and Conditions

All prices are in EUR (euro) with VAT 21% included

Order can be paid with the bank card or online banking

DELIVERY CONDITIONS

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Delivery throughout Latvia is provided by express service providers Venipak Ltd and Omniva Latvija Ltd.

The product will be delivered to your specified address within 3 working days in Latvia, 5-7 working days in other EU countries.

Delivery fee within Latvia by Venipak courier – Eur 5 and to Omnivas parcel office – Eur 3.

Delivery fee in Estonia and Lithuania – Eur 7.

Delivery fee in all other EU countries – Eur 25.

In case any of the products is required urgently, please contact our consultant by phone: +37120626600 in order to clarify its availability.

RIGHT OF WITHDRAWAL

The buyer has right to cancel the order (withdrawal).

The buyer has the right to return the product within 14 days of receipt of the order without explaining the cause of the refusal.

The Buyer must complete goods return form and return the item in the original packaging to the Bio2You office at Latgales street 322A, Riga.

If the goods returned are damaged or used, the Seller is entitled to demand compensation from the buyer in accordance with applicable law. (Regulations on distance contracts, Part III, Paragraph 19).

Money for returned items will be transferred to the account specified by the Client within 30 days after sending back the order. Delivery charges are not compensated.

The buyer is not entitled to exercise the right of withdrawal in the following cases:

  • goods are opened and used;
  • goods are improperly stored
  • packaging is damaged

If the Seller finds out that order before the withdrawal was used, opened, etc., Seller may refuse to reimburse for the order’s payment, as well as in such a situation it does not returns goods to the buyer, but disposes it.The seller is responsible for all defective goods in accordance with Latvian legislation.

Invoice confirms your purchase, and the warranty is valid only if it is preserved.

Seller is not responsible for packaging defec

ts that arose after the transfer of goods to the Buyer, as well as the effects caused by the Order misuse. The buyer is the responsible for his knowledge in order to assess a particular cosmetic product.

Read more about distance contract and the right of withdrawal at http://www.ptac.gov.lv