Delivery

Shipping Terms

1. General Information
These Shipping Terms apply to orders placed at bio2you.lv.
The seller is SIA B2Y, registration No. 40103243404, VAT No. LV40103243404, registered address: “Vismaņi k-5”, Mārupe parish, Mārupe municipality, LV-2167, Latvia.
For delivery-related questions, please contact us at ecommerce@bio2you.eu or by phone at 20626606.

2. Payment Methods
Orders may be paid by bank card or internet banking using the payment solutions available in the online store.

3. Delivery Area
We offer delivery:

  • within Latvia;
  • within the Baltic states;
  • to other European Union countries.

For delivery outside the European Union and the European Economic Area, please contact us separately at ecommerce@bio2you.eu to discuss order placement, delivery options, timeframes and costs.

4. Delivery Methods
Depending on the delivery address and available services, the following delivery methods may be available during checkout:

  • parcel lockers in Latvia and the Baltics;
  • courier delivery;
  • local pickup.

Local pickup is available at: “Vismaņi k-5”, G building, Mārupe parish, Mārupe municipality, Latvia.

5. Shipping Fees
In Latvia, parcel locker delivery usually starts from:

  • Unisend parcel locker — from EUR 2.49;
  • Omniva parcel locker — from EUR 3.49;
  • Smartposti parcel locker — from EUR 1.99.

Courier delivery prices and shipping prices to other countries may vary depending on the destination, selected delivery partner, current pricing policy and other logistics-related costs.
The final shipping fee is always shown during checkout before payment is completed.

During selected promotional periods, free shipping from EUR 30.00 may be available with selected delivery methods. Where such promotion is active, it will be indicated in the online store or during checkout.

6. Order Processing and Delivery Times
Orders are usually dispatched on the next business day after payment is received, unless stated otherwise.

Estimated delivery times after dispatch:

  • parcel lockers in Latvia and the Baltics: usually 2–3 business days;
  • courier delivery in Latvia and the Baltics: usually 3–4 business days.

International delivery times may vary. To clarify the estimated delivery time for international shipments, please contact us at ecommerce@bio2you.eu.

All delivery times are estimates and may vary due to order volume, holiday periods, workload of logistics partners or other circumstances beyond our control.

7. Receipt of Goods and Transfer of Risk
The customer is responsible for providing accurate delivery information and, where possible, inspecting the parcel upon receipt.

The risk of accidental loss or damage to the goods passes to the customer when the goods are delivered to the customer or to a person designated by the customer, unless applicable law provides otherwise.

Ownership of the goods passes to the customer once full payment has been received and the goods have been delivered, unless applicable law provides otherwise.

8. Damaged Parcel or Damaged Product
If the outer packaging is damaged but the product itself is not damaged, this alone shall not be grounds for compensation or refund.

If the delivered product is damaged, the customer must contact us as soon as possible at ecommerce@bio2you.eu and provide:

  • the order number;
  • a description of the damage;
  • photos showing the damage.

If, after review, it is reasonably established that the damage occurred due to our warehouse operations, packaging or the delivery partner, we may at our discretion:

  • send a replacement product;
  • replace the product with an equivalent one; or
  • refund the amount paid.

9. Lost Shipment
If tracking information shows that a shipment has been lost in transit, please contact us at ecommerce@bio2you.eu.

If the shipment is confirmed as lost in transit, the customer may choose to:

  • receive a full refund, including the delivery charge; or
  • request a replacement shipment using another delivery method or delivery partner.

10. Uncollected Shipment
If the customer fails to collect the parcel from the parcel locker or otherwise fails to cooperate in receiving the shipment within the delivery partner’s specified time, the shipment may be returned to us.

In such case, the customer must contact us to arrange either:

  • re-shipment; or
  • cancellation of the order in accordance with applicable law.

The customer bears the cost of re-shipment.

11. Cancellation After Dispatch
If the customer wishes to cancel the order after it has already been dispatched, the matter will be handled in accordance with applicable consumer protection and distance selling rules.

Where the customer has a statutory right of withdrawal, the allocation of shipping and return costs shall be determined in accordance with applicable law and the circumstances of the specific order.

12. Changes to Shipping Terms
We reserve the right to change delivery methods, prices, delivery partners and these Shipping Terms at any time, especially during promotional periods or where delivery partner pricing changes.

Changes will not be applied retroactively to orders already confirmed and paid before such changes were published, unless applicable law requires otherwise.

13. Force Majeure
We are not liable for delivery delays or inability to perform delivery where this results from circumstances beyond our reasonable control, including strikes, transport disruptions, natural disasters, government restrictions, customs or border delays, armed conflict, cybersecurity incidents or other force majeure events.